Reduce Help Desk Calls
A self-service catalog helps users solve their own problems and provides an intuitive self-help portal and a complete service catalog. An Enterprise Apps Store capability that allows users to select and deploy applications directly to their devices.
Improve First Call Resolution Rate
Sophisticated automation process tools through both self-service and technician initiated actions allow repeatable solutions to be run for service desk users.
Reduce Incident and Request Response Times
Reduce Business Risk by using advanced impact analysis and defining automated change procedures that ensure integrity of existing infrastructure while supporting business agility and improving service delivery.