Explore Service Desk

Let us guide you. Which hero are you?

Live Demonstrations of IBM Control Desk's service desk, help desk, and change and asset management capabilities.

End User


Order a service

Search for a solution

Report an issue

View my assets

Service Desk Agent


New Service Portal agent interface

Report an issue

Investigate an issue

Search for a solution

Find my assignments

Change Manager


Create a change record

Identify change impacts

Prevent schedule conflicts

View scheduled changes

Software Asset Manager


Reduce license cost and audit exposure

Run a license audit

Hardware Asset Manager


Manage Asset Inventory and Maintenance

Create an asset

Check asset warranty

Reassign asset

General Tutorial

Navigation basics

Explore our dashboard tutorial to get a general application summary.

Launch Dashboard Tutorial


All the resources you need!


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Read about our most exciting news and learn about new product features, new agent support and more.

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Find out what industry analysts and customers are saying about our offerings.

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Technical support

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