Explore Service Desk

Let us guide you. Which hero are you?

Live Demonstrations of IBM Control Desk's service desk, help desk, and change and asset management capabilities.

End User

Bob

Order a service

Search for a solution

Report an issue

View my assets

Service Desk Agent

Scott

New Service Portal agent interface

Report an issue

Investigate an issue

Search for a solution

Find my assignments

Change Manager

Franklin

Create a change record

Identify change impacts

Prevent schedule conflicts

View scheduled changes

Software Asset Manager

Paige

Reduce license cost and audit exposure

Run a license audit

Hardware Asset Manager

Jake

Manage Asset Inventory and Maintenance

Create an asset

Check asset warranty

Reassign asset

General Tutorial

Navigation basics

Explore our dashboard tutorial to get a general application summary.

Launch Dashboard Tutorial

Resources

All the resources you need!

Videos

Looking for more feature highlights or how to videos? We've got an impressive collection.

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Details

Searching for requirements, coverage, security specs, fact sheets and other detailed documents? Yeah, we've got that!

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News

Read about our most exciting news and learn about new product features, new agent support and more.

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Reviews

Find out what industry analysts and customers are saying about our offerings.

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